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We'd Love to Hear From You

Whether you have a question, want to schedule a call, or just need a hand, we're here.

Three Ways to Reach Us

How Can We Help?

Pick whichever feels right. We're happy to help any way you'd like to connect.

Chat with Fern

Available 24/7

Our AI assistant Fern can answer most questions instantly — login help, course logistics, EMDRIA standards, payment info, and more. Often the fastest way to get an answer.

Chat with Fern

Send a Message

1 Business Day Reply

Have a longer question or need to share details? Fill out the form below and our team will get back to you within one business day.

Send a Message

Email Us Directly

Old-School Style

Prefer email? Reach us anytime at hello@traumatherapistinstitute.com. We respond within one business day.

Email Us

Send Us a Message

Tell Us How We Can Help

Share as much detail as feels useful. We respond within one business day, and a real person from our team will read every word.

Are You an Educator?

Teach a Course With TTI

We love collaborating with passionate trainers, educators, and clinicians who want to bring their courses to the TTI community. Tell us about your background and your idea, and we'll take it from there.

Before You Reach Out

Quick Answers to Common Questions

A quick scan first, your question might already be answered below.

I forgot my password. How do I reset it?
Click "Log In" in the upper right of any page, then click "Forgot Password." You'll get an email with a reset link. If you don't see it, check your spam folder or try again. The system will resend the confirmation email if needed.
I can't access my course. What do I do?
Most course access issues are tied to login. Try resetting your password first. If that doesn't work, send us a message and we'll get you sorted within one business day.
What's your refund policy?
Refund policies vary by program. Full details are on our FAQ page. If you have a specific situation, send us a message and we'll walk through it with you.
Do you offer continuing education credits?
Yes. CE credits are included with most of our trainings. Specific CE counts are listed on each program page. We're EMDRIA-approved for our EMDR programming.