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Come Work With Us

At Trauma Therapist Institute™, we’re on a mission to revolutionize trauma training and change lives — for therapists, and for the people they serve.

We don’t just teach theory. We empower growth, community, and confident clinical practice through high-quality, inclusive, and culturally responsive education. If you’re passionate about healing, curious about systems, and committed to doing meaningful work that makes a difference, we want to meet you.

Whether you’re behind the scenes building seamless operations or face-to-face with the therapists we serve, your work here matters. We’re a small but mighty team of smart, funny, passionate humans who believe that integrity, transparency, and heart-led leadership are non-negotiable.

 

What We Believe In

  • Relationships 

    We build safe, trusting relationships with empathy, honesty, and compassion — with each other and our customers. We do good work and we’re good to each other.

  • Accountability 

    We take responsibility, communicate openly, and hold ourselves and each other accountable — not through blame, but through integrity and care.

  • Humility 

    We’re all humans figuring things out. That’s why we lead with curiosity, grace, and a commitment to lifelong learning. No shame, no perfectionism — just progress.

  • Efficiency 

    We keep things simple, smooth, and smart. Because when our systems work, we all thrive. We embrace tools, tech, and teamwork to make things better.

 

You’ll find your people here. The kind who celebrate progress, challenge systems, support one another, and take their work seriously — but not themselves.

 

Learn more about us!
Meet our team!

CURRENT OPENINGS

Training Assistant & Customer Service (Contractor, 10–20 hrs/week)

Location: Remote
Schedule: Monday–Friday, Training primarily Wednesday-Friday
Compensation: Hourly, based on experience
Reports to: Training & Operations Team

About The Role

The Trauma Therapist Institute (TTI) is seeking a highly organized, tech-savvy Training Assistant to support our virtual training programs and operational workflow. This is a part-time, contractor position requiring 10–20 hours per week, with primary availability needed Wednesday through Friday.

This role is ideal for someone who’s detail-oriented, highly dependable, and confident managing Zoom and online learning environments. You'll be the behind-the-scenes pro ensuring our trainings run smoothly, while also supporting our data collection efforts when not in live training. In addition, this person will be providing top-tier, customer-centric customer service. 

While this is currently a 1099 contractor position, there may be an opportunity for this role to transition into a W-2 employee position in the future, based on organizational needs and performance. We’re looking for someone who is excited about growing with us.

Key Responsibilities

Training Support & Coordination

  • Set up Zoom links and manage technical needs for training cohorts
  • Open and manage Zoom rooms, including waiting rooms, breakout rooms, and screen sharing
    Provide live tech support to trainees (audio/video issues, login help, troubleshooting)
  • Record live events and send a link to the video editor for publishing on-demand content
  • Monitor chat boxes and support the trainer with real-time needs
  • Take attendance and ensure accurate records for each training session
  • Support trainers and trainees with professionalism and clarity
  • Support with course development and uploading of resources and documents in Kajabi 

Customer Service

  • Provide customer service support through our customer service inbox and chat
  • Provide customer service in live training courses
  • Follow up with customer feedback on evaluations and in Kajabi communities

Administrative & Data Support

  • Pull attendance data, feedback, and key analytics for reporting
  • Support the collection and organization of data
  • Help maintain tracking systems for course enrollment and participant engagement

What We’re Looking For

  • Strong customer service skills supporting email and/or chat 

  •  Strong familiarity with Zoom (you’re a breakout room ninja and know your way around screen sharing, chat functions, and troubleshooting)

  • Tech-savvy and comfortable learning new platforms quickly

  • Reliable and responsive, especially during live trainings

  • Extremely detail-oriented and organized

  • A calm, friendly presence under pressure

  • Experience with online education or virtual events is a plus

  • Comfortable working independently and taking initiative in a fast-paced environment

  • Passionate about wellness

Hours & Availability

  • 10–20 hours per week (contractor role)

  • Availability needed Monday–Friday

    • Monday-Friday, supporting the customer service inbox - flexible hours 

    • Trainings are primarily Wednesday-Friday, generally 9-5:30 MTN

Compensation & Benefits

  • As a 1099 contractor, this is a non-benefited position.

  • Perks of this position include working with a compassionate, creative, and cohesive team, remote work, and flexible work hours outside of training days.

  • Pay $25 - $28/hour

Apply here!