Why are my course videos not loading?

If your course videos aren’t loading, it’s usually related to your browser, internet connection, or device settings.

Here are a few things to try:

• Refresh the page or log out and back into your account
• Check your internet connection and try switching networks if possible
• Clear your browser cache or try a different browser (Chrome is recommended)
• Disable any VPNs, ad blockers, or browser extensions that may interfere with video playback
• Try accessing the course on a different device

We know how frustrating it can be to get stuck on a small detail. If this guide didn’t resolve your question, please don’t hesitate to contact our support team at hello@traumatherapistinstitute.com, and include details about your device, browser, and the specific course so we can help troubleshoot. You can also check our Troubleshooting section for quick fixes to common issues, or visit the main Help Center to browse guides by topic. We’re here to make sure nothing stands between you and your learning.