Why are my course videos not loading?

If your course videos aren’t loading, it’s usually related to your browser, internet connection, or device settings.

Here are a few things to try:

• Refresh the page or log out and back into your account
• Check your internet connection and try switching networks if possible
• Clear your browser cache or try a different browser (Chrome is recommended)
• Disable any VPNs, ad blockers, or browser extensions that may interfere with video playback
• Try accessing the course on a different device

If you’re still having trouble, please reach out to us at hello@traumatherapistinstitute.com and include details about your device, browser, and the specific course so we can help troubleshoot.