Grievance Policy
Trauma Therapist Institute (TTI) is fully committed to conducting all activities with strict conformance to the American Psychological Association’s Ethical Principles of Psychologists. TTI will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Continuing Education Coordinator (Dr. Crystal Wildes, PsyD) in consultation with the members of the continuing education committee.
Grievances will be reviewed by the Continuing Education Coordinator, members of the continuing education committee, and management team as appropriate.
While TTI goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues that come to the attention of TTI staff which require intervention and/or action on the part of TTI. This procedural description serves as a guideline for handling such grievances.
When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.
- The grievance will be reviewed by the Continuing Education Coordinator and Program Manager within 5 business days.
- If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Program Manager will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
- If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the Operations Manager will mediate and will be the final arbitrator. If the participant requests action, the Program Manager will:
- attempt to move the participant to another workshop or
- provide a credit for a subsequent year’s workshop or
- provide a partial or full refund of the workshop fee.
Actions 3b and 3c will require a written note, documenting the grievance, for record-keeping purposes. The note need not be signed by the grieved individual.
If the grievance concerns TTI CE program, in a specific regard, the Program Manager will attempt to arbitrate.
All grievances will be reviewed and responded to within 5 business days.
Contact:
Crystal Wildes, PsyD
Rebecca Kase, LCSW