Why are my course videos not loading?

If your course videos aren’t loading, it’s usually related to your browser, internet connection, or device settings.

Here are a few things to try:

• Refresh the page or log out and back into your account
• Check your internet connection and try switching networks if possible
• Clear your browser cache or try a different browser (Chrome is recommended)
• Disable any VPNs, ad blockers, or browser extensions that may interfere with video playback
• Try accessing the course on a different device

Explore More Resources

If you’re looking for additional guidance, our Help Center has resources covering every part of your experience with the Trauma Therapist Institute. Explore topics including trainings, course access and navigation, and payments, refunds, and policies. You can also review our FAQs for answers to common questions or email us at hello@traumatherapistinstitute.com for personalized support.

Still Need Help?

We want your experience with the Trauma Therapist Institute to be as smooth as possible. If this article didn’t fully answer your question, our support team is here to help. Reach out anytime at hello@traumatherapistinstitute.com and we’ll get back to you as quickly as we can. You can also browse our full Help Center for step-by-step guides on accessing your courses, managing your account, navigating trainings, and understanding our payment and refund policies. Many of the most common questions are answered in our FAQs.