Refund and Cancellation Policy: Advanced and Trauma Trainings

Cancellations requested more than 48 hours prior to the live training are eligible for a refund, minus a $20 administrative fee. Cancellation requests can be submitted via email to hello@traumatherapistinstitute.com.

Refunds are not available for cancellations requested after the recorded video is available on-demand

Sale pricing is only eligible for new registrations and cannot be applied to your previous purchases. Sales and coupon codes are limited time offers and can only be used for purchases made during that time.

Find What You’re Looking For

Our resources are organized to help you find answers fast. From signing in and accessing your courses to understanding billing and policies, the Help Center brings everything together in one place. You may also find these sections useful: Trainings, Course Access, Navigation, and Completion, and Troubleshooting. Prefer to talk to a person? Email us anytime at hello@traumatherapistinstitute.com.

Have a Question We Didn’t Cover?

If you didn’t find what you were looking for here, you’re not alone, and we’re glad to help. The fastest way to reach a real person is to email us at hello@traumatherapistinstitute.com, and we typically respond within one business day. In the meantime, our Help Center is organized by topic so you can quickly find guidance on course access and navigation, account management, and more. We’re committed to making sure every learner has the support they need to get the most out of their training.